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Frequent Questions

How long until I will receive my order

Once we receive your completed order we guarantee to print and dispatch the order within 3 working days.  Your order will then be shipped with Express Courier who deliver overnight to all major Australian towns and cities and 2 to 3 working days for more remote areas.

Your order will be posted via StarTrack Express Courier or Australia Post Express Courier (the quickest option will be chosen based on your location).

For specific delivery times to your area, you can go to www.startrack.com.au  and click on “Transit Time” – type in the postcode of 4223 (Sender’s Suburb) and then your suburb postcode.  The site will give you a date of delivery.

If you require your invitations urgently we offer a super rush service that can be added to your order in the Shopping Cart.  Orders received by 12pm will be printed and dispatched the same day. There is a $20.00 fee for this service. 

Do you print on paper or card

Our quality invitations are printed onto a 325gsm silk cardstock which is slightly thicker than a standard business card. There is also the option to select Metallic or Linen cardstock when placing your order. We recommend ordering a sample to see and feel the quality of our stock and print.

How do I place an order

Ordering with Paper Divas is easy:
1. Select your design
2. Use our online personalization tool to easily enter your wording and photo/s
3. Approve your online proof
4. Proceed to the accessories page where you can add envelopes, magnets, envelope seals and guestname personalization.
5. Choose your payment and delivery methods
* Your order is then printed, packaged and delivered to you

I need a change made to my design that I can't do online

If you would like to make minor design changes please personalize your cards online and then proceed to the proof approval page where you can select “My proof needs changes”.  Our team of graphic designers will make the appropriate changes and email you a proof within 3 working days. There is a $20.00 fee for this service.  We will not proceed to printing until you are completely happy and have approved your proof.

Can you create a custom design for me

Yes, If you are after a specific design, our team of graphic designers can help create something unique for your occasion.  Using your ideas and concept, one of our designers will create a custom design and will email you a proof within 3 working days. They will then work with you until you are happy with the outcome. There is an $80.00 design fee for this service and then printing is as low as $1.00 per card.  This service can be ordered here.

 

What's the quickest I can get my order

If you require your order urgently, simply add our Super Rush service to your order in the shopping cart and our team will have your order printed, packed and despatched the same day if ordered before 12pm.
Delivery is then via your chosen method and can be as quick as the following morning with Express Courier.
Online shopping has never been faster!
**All orders placed after 12pm will be despatched the following morning and all orders placed over the weekend will be despatched Monday.

How do I reorder extra cards

We keep personalised artwork for orders up to 4 months.  During this time, you can reorder invitations by following these four steps:
*Login to your Paper Divas account using your email address and password
*Find the order you would like to reorder (Click “My Orders” in your Dashboard)
*Click the Reorder button next to the order
*You can then change quantities and proceed through the checkout

The site says my photo is not of an acceptable resolution

The message you are receiving is because your image is of a low resolution / DPI, as such it will not print optimally.  You can still use that image; however we cannot guarantee a high print result.  We recommend images that have a DPI of at least 300 and that have been taken with good lighting.

Is there a size limit for pictures

There is a 50mb size limit for uploaded images.

I am having difficulties inserting my photo

If you are having problems uploading, positioning or editing your photos online, please proceed to the proofing page and select “My proof needs changes”. Our team of graphic designers will create a proof which will be emailed to you for approval prior to printing.  There is a $20.00 fee for this service. Once you have completed your order, you may email photos to [email protected] quoting your Order Number in the email. Photos should be at least 300dpi each to ensure good print resolution.

How Do I Add an Extra Text Box

While using our Online Card Editor please click the “Add another textbox” icon (“T”). The text box will be added to the top left corner of your design which you can then drag into place and edit the text, font style, size and colour as required.

How Do I Use the Online Card Editor

* To edit any text, click on the text area(s). You may change font type, size, colours and  layout

*  To move text, click on any text area and while holding down the mouse button you can drag it into position

 * You can add photos by clicking the upload photos button. Photos can then be dragged and dropped into position

 * To move a photo, click on the photo on the card and while holding down the mouse button you can drag it into position

 * To resize a photo, click on the photo on the card. Clicking and dragging the bottom right corner of the image will resize it

 *  Our design team may enhance your photo(s) and text layout slightly for the best quality printing

If you are still having difficulties, please contact us at [email protected]

Can I Change the Wording

Yes.  All wording on the website is an example only.  Wording can easily be changed when personalising your card.  If there is other wording incorporated into the design that is not clickable (editable), please proceed to the proofing page and select “My proof needs changes”.  Our team of graphic designers will create a proof which will be emailed to you for approval prior to printing.  There is a $20.00 fee for this service.

Can I add guestnames to my invitations

Yes, we can certainly print your invitations with individual guest names. During the personalisation process, while using the online card editor, you can click the “guestname” button. This will add a guestname box to your design that you can drag into your desired position and edit with colours and fonts as required. You can also type in your list of guestnames to the guestname uploader or upload them as a file. Clicking the small eye icon will preview your guestnames on the card. The cost for this service is $0.75 per card that has a guest name.

Can I Use a Birthday Invitation for an Engagement Invitation

Yes, this is certainly very possible as all of our designs are very flexible.  For example, if you like one of our Baby Shower designs but need a Birth Announcement card, you can simply personalise the baby shower card to suit.  If you need anything special changed that cannot be done online, you can request a designer to do this for you.  Simply proceed to the proof approval page and select “My proof needs changes”.  Our team of graphic designers will create a proof which will be emailed to you for approval prior to printing. There is a $20.00 fee for this service.

Are the back of the cards blank

The back of your cards will be printed with a small copyright © Paper Divas logo.  This is printed on the bottom edge of the card and can be viewed online using our card editor by clicking “BACK”.

You may wish to choose to write above this in a ballpoint pen.  All our cards can be printed on the back.  Simply add a new text box when editing the back of your invitation by clicking the “T” button.

Can I write on the card/invitation

Yes our cards can be written on using a non-inky ballpoint pen. The paper we use has a smooth, silk finish and does not have a gloss coating. We recommend ordering a spare card to test your pen.

What is your minimum order quantity

Most of our designs have a minimum order quantity of 10 which makes it easy to organize even the smallest of parties.

Will my order come with Envelopes

Envelopes can be added to your order on the accessories page after personalising your cards.   Envelopes cost $0.25c each and complete our range of card sizes.

Can I order magnets

Magnetic strips can be added to your order on the accessories page after personalizing your cards. Magnets costs $0.25c each and are supplied ready to easily peel and stick on the back of your cards.

Can I order envelope seals

Matching envelope seals can be added to your order on the accessories page after personalising your cards.  Envelope seals cost $0.30c each.

Should I Order Extra Invitations for Spares

We recommend you add at least 3 to 5 blank invitations to your order to allow for any last minute guests.

What are your Payment Methods

During the Checkout process you can choose to pay securely via Credit Card, PayPal or Direct Deposit. Please note that if you choose Direct Deposit, we will not process your order until funds have cleared in our account. Paper Divas uses EWay and SSL to securely process all Credit Card transactions. We also do daily PCI-Compliance audits by an independent testing company.

What are your Bulk Order Discounts

 All orders received over $150.00 will receive free shipping Australia –wide.

What are your Shipping Costs and Methods

All of Paper Divas orders are packaged in custom made boxes specifically designed to protect your order. There are three methods of shipping which can be selected at the time of checkout:

Express Courier ($9.90): Paper Divas has formed strong relationships with Star Track Express and Australia Post to ensure your order is delivered Australia-Wide as quickly as possible. Once your order is marked as despatched, parcels will arrive the following working day to most major cities and towns (slightly longer for other destinations). Your order is fully traceable. 

International: We deliver to all International locations and your parcel will be posted via registered international courier.
New Zealand - $14.00 - Delivery can take up to 5 working days
USA, UK and Canada – $ 19.50 - Delivery can take up to 8 working days
All other International Destinations - $25.00 - Delivery can take up to 10 working days to remote areas

FREE SHIPPING: All orders over $65.00 will be sent for free within Australia via Express Courier

What is your Returns Policy

We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 7 days of receiving your order to initiate an exchange or return refund. Due to the personalised nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout) or simply if a customer changes their mind or is not happy with the colour. Due to varying colour calibrations of printers and monitors, colour variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. Please refer to our Terms & Conditions.

How Will My Order Arrive

Your order will arrive packaged in sturdy Paper Divas boxes designed to protect your cards and accessories.  Any accessories you ordered, such as envelope seals and magnets, will be in included on peel off sheets.

Can I order a sample

Samples can be ordered by clicking the “Order A Sample” button on each product page.

Where Is Paper Divas Based

 We are located in Currumbin, Queensland, Australia.

Do You Have a Showroom

 Our online store is our showroom and all our current designs are displayed here.  If you would like to see the quality of our products please order a sample.

Can I use an iPad/iPhone

It is possible to place an order using an iPad/iPhone however there is some limited functionality with our card editor. As such we recommend using PC or Mac with a current browser such as Firefox, Safari, Chrome or IE9. If you need to place your order using an iPad please edit your design as much as possible and then proceed to the approval page where you can add extra changes that need to be made.  Our team of graphic designers will create a proof which will be emailed to you for approval prior to printing. There is a $20.00 fee for this service.

 
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