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Frequently Asked Questions

 

Once we receive your completed order we guarantee to print and dispatch the order within 3 working days. Delivery is then via your chosen method and can be as quick as the following morning with Express Courier. Online shopping has never been faster!

If you require your order urgently, simply add our Super Rush Service to your order in the shopping cart and our team will have your order printed, packed and despatched the same day if ordered before 10am(AEST).
**All orders placed after 10am will be despatched the following morning and all orders placed over the weekend will be despatched Monday.

Our quality invitations are printed onto a 325gsm silk cardstock which is slightly thicker than a standard business card. There is also the option to select Metallic (shimmer), Linen or Cotton cardstock when placing your order. Sample packs can be ordered here if you would like to see and feel our cardstocks and print quality.

If you're not familiar with our cardstock choices (Linen, Shimmer, Cotton or Premium Silk) we have created a comprehensive guide to help explain the variations between your choices on our blog. Choosing your cardstock is a personal preference, but if you would like a second opinion or still having trouble choosing the best cardstock for your design then our team are always willing to help!

Ordering Invitations with Paper Divas is easy: 1. Select your design 2. Use our online personalization tool to easily enter your wording and photo/s 3. Approve your online proof 4. Proceed to the accessories page where you can add envelopes, magnets, envelope seals and matching accessories. 5. Choose your payment and delivery methods * Your order is then printed, packaged and delivered to you

If you would like to make minor design changes please personalize your cards online and then proceed to the proof approval page where you can select “My proof needs changes”.  Our team of graphic designers will make the appropriate changes and email you a proof within 3 working days. There is a $20.00 fee for this service.  We will not proceed to printing until you are completely happy and have approved your proof.

Yes, If you are after a specific design, our team of graphic designers can help create something unique for your occasion.  Using your ideas and concept, one of our designers will create a custom design and will email you a proof within 3 working days. They will then work with you until you are happy with the outcome. This service can be ordered here.

If you require your order urgently, simply add our Super Rush service to your order and our team will have your order printed, packed and despatched the same day if ordered before 10am. Delivery is then via your chosen method and can be as quick as the following morning with Express Courier (location depending). Online shopping has never been faster! **All orders placed after 10am will be despatched the following morning and all orders placed over the weekend will be despatched Monday.

We keep personalised artwork for orders up to 4 months.  During this time, you can reorder invitations by following these four steps: *Login to your Paper Divas account using your email address and password *Find the order you would like to reorder (Click “My Orders” in your Dashboard) *Click the Reorder button next to the order *You can then change quantities and proceed through the checkout

The message you are receiving is because your image is of a low resolution / DPI, as such it will not print optimally.  You can still use that image; however we cannot guarantee the highest print result.  We recommend images that have a DPI of at least 300 and that have been taken with good lighting.

There is a 4.5mb size limit for uploaded images. If your photo is larger than this size you can email it to info@paperdivas.com.au and we can assist you in making it smaller.

If you are having problems uploading, positioning or editing your photos online, please proceed to the proofing page and select “My proof needs changes”. Our team of graphic designers will create a proof which will be emailed to you for approval prior to printing.  There is a $20.00 fee for this service. Once you have completed your order, you may email photos to info@paperdivas.com.au quoting your Order Number in the email. Photos should be at least 300dpi each to ensure good print resolution.

Yes, we can certainly print your invitations, menus or placecards with individual guest names. During the personalisation process, while using the online card editor, you can click the “guestname” button. This will add a guestname box to your design that you can drag into your desired position and edit with colours and fonts as required. You can also type in your list of guestnames to the guestname uploader or upload them as a file. Clicking the small eye icon will preview your guestnames on the card. The cost for this service is $0.75 per card that has a guest name.

While using our Online Card Editor please click the “Add textbox” button. The text box will be added to the top left corner of your design which you can then drag into place and edit the text, font style, size and colour as required.

* To edit any text, click on the text area(s). You may change font type, size, colours and  layout *  To move text, click on any text area and while holding down the mouse button you can drag it into position  * You can add photos by clicking the small camera icon  * To resize a photo, click on the photo on the card. Clicking and dragging the bottom right corner of the image will resize it  *  Our design team may enhance your photo(s) and text layout slightly for the best quality printing If you are still having difficulties, please contact us at info@paperdivas.com.au

Yes.  All wording on the website is an example only.  Wording can easily be changed when personalising your card.  If there is other wording incorporated into the design that is not clickable (editable), please proceed to the proofing page and select “My proof needs changes”.  Our team of graphic designers will create a proof which will be emailed to you for approval prior to printing.  There is a $20.00 fee for this service.

Yes we have a range of products here.

Yes, this is certainly very possible as all of our designs are very flexible.  For example, if you like one of our Baby Shower designs but need a Birth Announcement card, you can simply personalise the baby shower card to suit.  If you need anything special changed that cannot be done online, you can request a designer to do this for you.  Simply proceed to the proof approval page and select “My proof needs changes”.  Our team of graphic designers will create a proof which will be emailed to you for approval prior to printing. There is a $20.00 fee for this service.

Many of our cards are either blank on the reverse, have a printed pattern/design or printed with a small copyright © Paper Divas logo.  This can be viewed online using our card editor by clicking “BACK”. All our cards can be printed on the back.  Simply add a new text box when editing the back of your invitation by clicking the “T” button. You can simply email us if you would like any logo removed.

Yes our cards can be written on using a non-inky ballpoint pen. The paper we use has a smooth, silk finish and does not have a gloss coating. We recommend ordering a spare card to test your pen.

Most of our designs have a minimum order quantity of 10 which makes it easy to organize even the smallest of parties..

Envelopes can be added to your order on the accessories page after personalising your cards.   Envelopes start at only $0.30c each and complete our range of card sizes.

Magnetic strips can be added to your order on the accessories page after personalizing your cards. Magnets and are supplied ready to easily peel and stick on the back of your cards.

Matching envelope seals can be added to your order on the accessories page after personalising your cards.

We recommend you add at least 3 to 5 blank invitations to your order to allow for any last minute guests.

During the Checkout process you can choose to pay securely via Credit Card, PayPal, Klarna (Pay In 4) or Direct Deposit. Please note that if you choose Direct Deposit, we will not process your order until funds have cleared in our account. Paper Divas uses EWay and SSL to securely process all Credit Card transactions. We also do daily PCI-Compliance audits by an independent testing company.

All orders received over $65.00 will ​automatically ​receive free ​​shipping Australia-wide.​ If you're submitting a large order over $700, please feel free to email our customer service team on info@paperdivas.com.au to ask if there are bulk order discounts available at that time.​

All of Paper Divas orders are packaged in custom made boxes specifically designed to protect your order. The following methods of shipping can be selected at the time of checkout: Standard Shipping ($9.90): Paper Divas has formed a strong relationships with Australia Post, Sendle and Startrack to ensure your order is delivered Australia wide safely and efficiently. All parcels will be fully traceable. Standard shipping timeframes apply. Express Courier ($14.90 or $5.00):  Your parcel will be shipped via Star Track Express or Australia Post Express to ensure your order is delivered as quickly as possible. Express Shipping timeframes apply. Your order is fully traceable.  International: We deliver to all International locations and your parcel will be posted via registered international courier. Delivery times and charges will be displayed during the checkout process. FREE SHIPPING: All orders over $65.00 will be sent for free within Australia via standard post/courier.

We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 7 days of receiving your order to initiate an exchange or return refund. Due to the personalised nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout) or simply if a customer changes their mind or is not happy with the colour or their design chosen. Refunds and replacements will be issued if there is an error on Paper Divas behalf. Due to varying colour calibrations of printers and monitors, colour variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. Please refer to our Terms & Conditions.

Your order will arrive packaged in sturdy Paper Divas boxes designed to protect your cards and accessories.  Any accessories you ordered, such as envelope seals and magnets, will be in included on peel off sheets.

Yes you can order a generic sample pack here. Our sample packs are a generic assortment of our cards and invitations showcasing a range of styles, sizes, colours, envelopes and cardstocks.

If your invitation does not have any matching accessories available online you will need to request that a designer create them for you. The best way to do this, is to personalise another product which has a similar layout to what you would like, and then at the Proof Approval Page you can simply request "My Proof Needs Changes". In the box you can write to our design team asking for the product to match the your invitations. Our team of graphic designers will make the appropriate changes and email you a proof within 3 working days. There is a $20.00 fee for this service. We will not proceed to printing until you are completely happy and have approved your proof.

Yes we can certainly assist you with your event's signage and seating chart. You can order online here.

Yes, you can select from our printed option only, digital only or print and digital when ordering. If the digital option is not available when ordering please contact us

Yes if you would like to see a printed version of your invitation first on your chosen cardstock/s then it is recommended that you order a Hard Copy Proof. You will still need to personalise your cards and place your order for the minimum amount (x10 cards) which will be placed on hold when your printed proof/s have been sent to you. Your proof will be dispatched within 3 business days and sent by Express Courier. Once you're ready to proceed, simply contact us and your order will be re-activated and printed as per your final instructions. This service costs $20 and can be ordered from here.

Yes​ our design team can create Welcome Signs or large format Signage based off your invitations. Please place your order online here.

We love to share real weddings and events on our blog. To be featured, please email us at info@paperdivas.com.au for more information.

Yes we offer a range of sizes and templates that you can upload your own print-ready artwork into. If you have set up your own artwork, or purchased online then please take note of our print-specifications and requirements. You can choose your size and templates here.

We are located in Currumbin, Queensland, Australia.

Our online store is our showroom and all our current designs are displayed here.  If you would like to see the quality of our products please order a sample.

Absolutely. You can use a mobile device, iPad, PC or Mac with a current browser such as Firefox, Safari, Chrome or Internet Explorer.