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Terms and Conditions

 

By using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Paper Divas' relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Please request a sample of our products if in doubt.

 

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Ownership/Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the Paper Divas website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

Return Policy

We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 7 days of receiving your order to initiate an exchange or return refund. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout) or simply if a customer changes their mind or is not happy with the colour. Due to varying colour calibrations of printers and monitors, variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. Please refer to our section Terms & Conditions – Proofing and Photographs for recommendations on photos.

If the error is due to fault on our behalf, please accept our sincere apologies. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.

 

If you require changes to be made to your order and printing has commenced, a reprint charge of the total order amount will apply minus shipping costs.

If you would like to cancel your order once a proof has already been supplied, we will refund your order total minus a $25.00 processing/design fee.

If you require changes to your order after you have approved a proof online, you will be charged a $20.00 design fee

 

Prices and Payment

Prices are in Australian dollars. Prices are subject to change without notice. Payment can be made by PayPal, Secure online Credit Card processing via Eway or internet banking transfer. Full payment is required prior to the processing of your order. An invoice will be emailed to you once your order is placed.


Proofing and Photographs

Paper Divas will provide a final proof of your design via email or directly online (depending on option chosen). It is the responsibility of the customer to ensure all text, photos and content are correct. Paper Divas does not take any responsibility for customer omissions or errors. Spelling and punctuation checks are the responsibility of the customer.

 

Due to varying colour calibrations of printers and monitors, variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. We recommend using high resolution digital or scanned images on our photo/image upload products. Photos should be 300dpi to produce an optimal result. Low-resolution images of 300dpi or less will produce an inferior result. We do not reproduce on photographic paper, therefore your photos will not look exactly like a gloss photo, they are printed on satin card and will print slightly darker. If in doubt about your photo, we can lighten this if advised. We highly recommend ordering a sample of our products to see colours and quality before placing your personalised order.

 

You must be the copyright owner of all images uploaded/supplied to Paper Divas. If you are not the copyright owner, you are required to obtain the rights to reproduce the images from the copyright owner in writing. If you are unsure of who the copyright owner is, please do not use the photo. Paper Divas takes no responsibility for the files uploaded. By using this site, you agree to hold harmless Paper Divas for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against Paper Divas for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.

 

Paper Divas reserves the right to reject any orders.

 
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